Terms of Sales

The sale of products on La Patte Verte, referred to below as the Site, is governed by the General Terms and Conditions of Sale below.

The applicable version is that in force on the Site on the date the order is placed.


The customer must ensure that his personal data in the my account section are accurate and complete. La Patte Verte cannot be held responsible for the impossibility of delivering the order if the customer's data contains an error or is incomplete.s.

La Patte Verte reserves the right to cancel an order if there is any doubt about the good faith of the customer.


The prices of the products are indicated in euros, all taxes included, excluding participation in processing and shipping costs.

Shipping costs are invoiced in addition according to the amount of the order. Shipping costs are indicated before the validation of the order by the customer.

La Patte Verte reserves the right to modify its prices at any time but the products will be invoiced according to the prices displayed when ordering.


The buyer takes note of the characteristics of the products sold on La Patte Verte. These characteristics are given for information only and comply with the information provided by the suppliers of La Patte Verte.

 The customer takes responsibility for the choice of products thanks to the characteristics provided by the product presentation page.


During the first order, the buyer must create an online account with his personal details. The buyer must ensure that they are kept up to date. By validating his order, the Buyer confirms that he has read the General Conditions of Sale and accepts them without reservation or restriction.

After validation of the order, the Buyer will receive by email the confirmation summarizing his order.


Our product offers are offered within the limits of available stocks. The availability of the product is visible on the product presentation page. If a product is not available, it is impossible to order it. If the product is available again, we can inform you by email on request.


The products are payable in cash on the day of the order.

All orders are expressed in euros all taxes included, with the VAT rates applicable in France.

La Patte Verte reserves the right to suspend or cancel any order and/or delivery, whatever its nature and level of execution, in the event of non-payment of any amount due by the Buyer, in the event of payment incident or in the event of an existing dispute with the Buyer.

As part of the fight against Internet fraud, information relating to your order may be transmitted to any third party for verification.

Payment is made by credit card or Paypal.
The bank cards accepted on the site are as follows: Carte Bleue, Visa and Master Card. Payment is encrypted and secured by Paybox. The customer expressly acknowledges that the communication of his credit card number on the Site constitutes authorization to debit his account.

The Buyer's account will be debited on the day of his order.


The products will be delivered to the address indicated by the buyer when purchasing on the site. The Buyer must ensure that his contact details are correct and complete.

Failure to comply with the procedures set out below, no claim from the Buyer will be accepted.

The Buyer is delivered to his home by his postman. In the event of absence or of a letterbox that is too small, the Buyer or the recipient of the ordered product receives a transit advice note from his postman, which enables him to withdraw the ordered products, at the nearest post office, during a period of fifteen days. After this time, the parcel is returned to the sender. No dispute relating to the delivery itself is possible if the package appears to have been delivered, the computer system (flashing) of La Poste being authentic. In the presence of an apparent anomaly of the package (in particular damaged package, open package, traces of liquid, etc ...), the Buyer or the recipient of the products ordered must not open the package but is invited to bring it back unopened within five working days in a post office and to have a "spoliation report" drawn up there. The opening of said package excludes any recourse to La Poste. The buyer must report these incidents to La Patte Verte within 48 hours ofinfo@lapatteverte.com specifying the order number.

The delivery times, following validation of your order, are as follows:

48H/72h for France and Manaco

3 to 5 working days, for Europe 4 to 8 working days.

Any order placed before 12 noon, Monday to Friday (excluding public holidays), is generally processed the same day within the limits of available stocks. And any order confirmed between Friday 1200 and Sunday evening is processed the following Monday (except public holidays).

Delivery costs are calculated automatically in the purchase summary and appear in the total to be paid.


In accordance with Article L. 121-20 of the Consumer Code, you have the right of withdrawal for seven (7) days from the date of receipt of the product to return this product at your expense to La Patte Verte and this without having to justify any reason.

Returned products must imperatively be in perfect condition for resale, in their original condition (packaging, accessories, instructions, etc.), duly sealed, and accompanied by your order number. Any risk related to the return of the product is the responsibility of the customer. La Patte Verte will exchange the product or refund the corresponding amount after deducting any shipping costs, within thirty days.

La Patte Verte cannot be held responsible for the non-performance of the contract in the event of out of stock or unavailability of the product due to a case of force majeure, disruption or total or partial strike, in particular of the postal services and means of transport. and/or communications.

La Patte Verte, in its capacity as an intermediary seller, cannot be held responsible for any direct or indirect damage that may arise from the purchase of the products. Only the responsibility of the manufacturer remains fully engaged, in particular under articles 1641 and following of the civil code.

La Patte Verte is not responsible for the quality of the products sold on the Site or for the adverse effects they may cause. The manufacturers of the products remain solely responsible for the quality of their products and any adverse effects they may cause.
The photographs and texts reproduced, illustrating the products presented are not contractual. Consequently, the responsibility for The photographs and texts reproduced, illustrating the products presented are not contractual. Consequently, La Patte Verte cannot be held liable in the event of an error in photography or text.
La Patte Verte undertakes not to disclose to third parties the information that you communicate to it. These remain confidential. They will only be used by our internal services for the processing of your order, and for communication.
La Patte Verte reserves the right to place cookies on your computer during visits to the Site. A cookie does not allow us to identify you but is intended to indicate your previous visit to the Site in order to help us personalize the service offered to you.
This contract is signed in French and subject to French law. In the event of a legal dispute, only the French courts will be competent.